Model of care:

Clinicals by Outcome Health offers a multi-disciplinary and multistage model of care.

This involves a three-step process:

1. Initial review and assessment by a Mental Health Nurse Practitioner
2. Consultation with a Psychiatrist
3. Follow up review and ongoing care planning with a Mental Health Nurse Practitioner

For non-urgent support, please call:
Mental Health Crisis Line: 1800 011 511
Lifeline: 13 11 14
BeyondBlue: 1300 22 46 36

What should I bring to my consultations?

Please bring:

• any previous Mental Health reports, documentation, diagnosis etc.
• a list of all current medications.

You are welcome to bring an appropriate support person.

What can I expect from my consultations?

Your first consultation will be with a Mental Health Nurse Practitioner (MHNP) or Credentialled Mental Health Nurse (CMHN). The nurse will gather a detailed history and undertake a thorough assessment. This information will be collated and made available for review by our Psychiatrist in subsequent consultation.

The second consultation is with a Consultant Psychiatrist who will review the information from your initial consultation and will undertake a thorough Psychiatric assessment. The outcome from this consultation may result in a diagnosis, treatment plan, medication change or similar dependent on the clinical assessment of the consultant at the time.

The third and any subsequent consultations will include a review, follow up, and, where appropriate, therapy as well as future care planning opportunities.

As you progress through our 3-step Model of care you may wish to proceed with some therapy sessions with our Specialist team. An agreed care plan will be established to guide the ongoing therapy.

Please click here for our information flyer.

 How and when will I be charged?

Once you have agreed to a suitable date for the appointment, you will be invoiced with payment required 5 days prior to your first appointment.

After each appointment, we will submit a claim directly to Medicare, and Medicare will return the applicable rebate amount to your account in accordance with their procedures. Individual Medicare items can only be claimed at the conclusion of each appointment, with applicable claims submitted following the conclusion of each of the 3 sessions.

Medicare eligibility

All patients are required to bring a GP referral letter to be eligible for a Medicare rebate. GP referrals must be renewed every 12 months, whilst a referral from other medical specialists must be renewed every 3 months.

Psychiatrist consultation

Eligibility for a Medicare rebate requires a GP / specialist referral for your initial appointment. GP referral is valid for 12 months, specialist referral is valid for 3 months.

Mental Health Nurse Practitioner or Credentialled Mental Health Nurse

Clients can self-refer, although a GP referral would be preferred. A Medicare rebate applies to Nurse Practitioner appointments. Group therapy and CMHN are not eligible for Medicare rebates. 

Any other agreed services will be charged at Australian Medical Association (AMA) rates.

Fee Structure

Requests for psychiatric reports

The fees are calculated on an hourly basis according to AMA rates. The required reports must be fully paid prior to the reports being written.

Who do I contact if I have additional questions?

Please feel free to ask us questions about fees over the phone before making a specialist appointment. If you would like to find out more, call us on (03) 8822 8444 or email us at clinicalintake@outcomehealth.org.au

By booking an appointment and / or being a patient with our Clinic, you agree to be bound by our Clinic Policies as listed below.

Clinic Policies

Fees & Rebates

Clinicals by Outcome Health is a private mental health services and charges private fees.

We do not offer any bulk-billing services. If you are experiencing financial hardship, please discuss options with your GP.

We do not currently accept any Workers Compensation, CTP, medico-legal patients. Please discuss options with your GP.

We are a Cashless Clinic

We accept Visa, Mastercard, and American Express, with a merchant fee applied as applicable.

Private Health Fund

Outpatient psychiatry and specialist services are not covered by private health funds.

Cancellation Policy

Please note that four full business days’ notice is required in order to reschedule or cancel your appointment

Our goal is to provide prompt and quality healthcare to all our patients. In order to ensure appropriate access, we run an appointment system with designated slots for each patient. When an appointment is scheduled, time has been set aside for you and if missed without notice, cannot be used for other patients. We request that you respect our clinicians’ time and give us adequate notice so that if needed we can reallocate that time.

50% of the appointment fee will be charged for cancellations or amendments requested within 4 business days of the scheduled appointment, and for nonattendance a full appointment fee will be charged. In the instance of payment being received upfront for services, the cancellation fee will be charged in addition and the prepayment held on the Client’s account for their rescheduled appointment.

Should a Client not attend two consecutive appointments, the Client will be charged in full for the service. Should this occur, discharge from our service will be considered. 

If our service is deemed not appropriate for the Clients’ clinical needs, they will be informed, and the appropriate refund will be paid.

Credit card surcharges are nonrefundable.

We appreciate adherence to our Cancellation Policy.

Late Arrivals

We aim to minimise wait times and ensure a positive experience for our all patients. 

We request all patients arrive 10 minutes before their scheduled appointment. This allows us to maintain our commitment to timely and quality care for all patients.

If a patient arrives late for their appointment, the following protocol will apply:

• Arrival within 15 minutes of the appointment start time: Patient appointment will be shortened to the remaining treatment time, and the full appointment fee will be charged.
• Arrival more than 15 minutes late: If a patient arrives more than 15 minutes late, we may not be able to provide a clinically appropriate session. In such cases, the appointment will be considered a “no-show,” and the associated fee will be charged.

Collateral History

• A complete mental health assessment may require us to gather a collateral history. A collateral history is information gathered from someone other than the patient, commonly family members, significant others or health professionals.
• Where a collateral history is required and with the permission of the client, an interview with the appropriate person will be carried out by our Mental Health Nurses.

Communication

To appropriately manage queries, all clinical enquiry calls will be passed to our nursing team for initial review.            

Patients will need a clinical review for the following:

• new or repeat prescriptions,
• symptom evaluation, 
• medical reports,
• medical certificates, and
• completion of any client requested forms. 

Zero Tolerance

We have  ZERO TOLERANCE  to any abusive, aggressive, discriminatory or threatening behaviour towards our staff, healthcare professionals, or other patients. Our staff have a right to provide care without fear of being attacked or abused.

Our commitment to you:

Our staff will be polite, helpful, and sensitive to patients’ individual needs and circumstances and are dedicated to serving you with courtesy, respect and professionalism. In return, we ask that you treat our staff and healthcare professionals with dignity and respect.

Medical Record Release Consent Form

Outcome Health Clinicals follow all appropriate regulations to protect the confidentiality of our patient’s identifiable health information.

Where required we will request a Medical Record Release Consent Form authorising a 3rd party to access an individual’s health record.

We reserve the right to update any part of these Clinic Policies by posting updates on our website. You can review the most current version of the Clinic Policies at any time on this page. 

Please not it is your responsibility to check this page periodically for changes.